Artificial Intelligence Engineer - IBM
Austin, Texas
Jan 2023 - Present
Full-Time
- Led a project for a Fortune 500 chemical company, processing thousands of daily ServiceNow IT tickets using generative AI. The solution classified IT tickets as requests or incidents and assigned Configuration Items (CIs) to incidents, achieving a 95% accuracy rate utilizing few-shot prompting techniques. Additionally, developed a separate summarization tool for IT managers, providing overviews of tickets requiring attention and significantly reducing ticket review time.
- Directed the development of a Retrieval-Augmented Generation (RAG) solution for a top S&P 500 semiconductor client, leveraging their internal documentation to create an advanced search and data retrieval system. This initiative integrated a watsonx Assistant front-end for natural language queries and Watson Discovery as a knowledge base, managing thousands of documents.
- Implemented an advanced watsonx Assistant solution for a major U.S. municipality, designed to handle external resident queries. The project utilized NeuralSeek and Elastic Search as the knowledge base for semantic search, significantly improving access to city services and driving a more efficient user experience for millions of residents.